1. Introduction
At Dixie's Deep South (Pty) Ltd ("we," "our," "us"), we are committed to safeguarding the privacy and confidentiality of our clients, website visitors, and campaign leads. This Privacy Policy details how we collect, use, store, and protect your personal information in compliance with South Africa's Protection of Personal Information Act (POPIA) and advertising platform requirements.
As B2B branding, corporate gifting, and promotional apparel specialists, we only process personal information necessary to offer services, generate quotes, and fulfill client requests.
2. Information We Collect
We collect personal information directly from you when you interact with our website, request quotes, send email inquiries, or participate in our marketing campaigns.
A. Website Inquiries & Quote Basket
When you complete our contact forms or submit items from our digital catalog, we collect: Full Name, Company Name, Email Address, Phone Number, and Custom Order Requirements/Messages.
B. Facebook Lead Generation Campaigns
If you click on our advertisements on Facebook or Instagram and submit a Lead Form, we collect the details you enter. Specifically, we collect your Full Name, Business Email Address, Phone Number, and Company Details. This information is submitted voluntarily by you to receive promotional details or custom business branding quotes.
3. How We Use Your Information
Your information is processed strictly for legitimate business and transactional purposes, including:
- Preparing custom branding quotes for promotional products, apparel, and signage.
- Reaching out to verify custom requirements, sizes, quantities, and delivery timelines.
- Managing order fulfillment, custom logistics, and courier shipments across South Africa.
- Providing after-sales support and responding to customer queries.
- Complying with statutory tax, registration, and financial auditing obligations.
4. Data Sharing & Third Parties
We strictly maintain a zero-sharing policy with external marketing firms or third parties.
We do not sell, rent, lease, trade, or share your personal data with any third party for their promotional or marketing use. Your data is processed internally by our branding specialists. In cases of logistics and order shipping, we share only necessary delivery details (name, phone, delivery address) with our contracted courier services to ensure your orders reach you successfully.
5. Data Security & Retention
We implement appropriate technological and administrative controls to protect your data from unauthorized access, loss, misuse, or alteration. All electronic records are stored on secure servers with restricted access controls.
We retain your personal data only as long as necessary to service your account, maintain business relationship histories, or comply with financial and tax legal requirements in South Africa.
6. Your Rights
Under POPIA, you have full control over your personal data. You have the right to:
- Request confirmation of whether we hold your personal information.
- Request access to or copies of the personal data we store.
- Request the correction, updating, or deletion of inaccurate or outdated data.
- Object to the processing of your data or request that we cease communication.
To exercise any of these rights, please email us directly at the contact address listed below.
7. Contact Information
If you have any questions about this Privacy Policy, your data rights, or our compliance, please reach out to us:
Company Name: Dixie's Deep South (Pty) Ltd
Physical Address: 9 Norita Crescent, Rosendal, Tygervalley, Bellville, 7530, South Africa
Email Address: brand@dixiesdeepsouth.co.za
Linda: +27 82 971 7609
Mercia: +27 82 887 3000